Privacy Policy for Dewdrop Script
At Dewdrop Script, accessible from our online platform, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Dewdrop Script and how we use it. We are committed to protecting your personal data and upholding your rights under the General Data Protection Regulation (GDPR) and other applicable privacy laws.
Who We Are
Dewdrop Script is an artisan calligraphy and bespoke gifting company, specializing in custom handwritten invitations, personalized artistic stationery, calligraphy workshops, bespoke gift design featuring hand-lettered elements, preservation of traditional script forms, corporate branding with calligraphic logos, and live event calligraphy services. Our address is 1729 Willow Creek Drive, Suite 210, Austin, Texas, 78704, United States.
Information We Collect
We collect various types of information in connection with the services we provide, which may include personal data. The types of personal data we collect depend on how you interact with our online platform and our services:
- Information you provide directly: This includes information you submit when inquiring about our services, placing an order, registering for a workshop, or communicating with us. This may include your name, email address, postal address for delivery of bespoke items, and phone number.
- Service-related information: When you engage us for custom calligraphy or bespoke gifting, you may provide specific details necessary for the execution of your project, such as names to be calligraphed, event dates, themes, and design preferences.
- Payment information: While we do not directly store credit card details, securely processed transactions may involve collecting billing address information. We use reputable third-party payment processors who handle your payment information directly and are compliant with industry standards.
- Usage Data and Analytics: We may collect information about how you access and use our online platform. This Pdata may include your computer's Internet Protocol (IP) address, browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data. This helps us understand how our site is used and improve your experience.
How We Use Your Information
Dewdrop Script uses the collected data for various purposes:
- To provide and maintain our services, including bespoke calligraphy and gifting projects.
- To notify you about changes to our services.
- To allow you to participate in interactive features of our services when you choose to do so.
- To provide customer support and respond to your inquiries.
- To process your orders and facilitate workshop registrations.
- To perform internal operations, such as data analysis, troubleshooting, and improving our online platform.
- To monitor the usage of our services.
- To detect, prevent and address technical issues.
- To fulfill legal obligations.
Legal Basis for Processing Personal Data Under GDPR
If you are from the European Economic Area (EEA), Dewdrop Script's legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it:
- Performance of a contract: For example, processing your details to complete a bespoke calligraphy order.
- Your consent: For instance, when you sign up for marketing communications.
- Legitimate interests: Such as improving our services and understanding website usage, provided these interests are not overridden by your data protection rights.
- Compliance with legal obligations: For example, maintaining records for tax purposes.
Retention of Data
Dewdrop Script will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our online platform, or we are legally obligated to retain this data for longer time periods.
Transfer of Data
Your information, including Personal Data, may be transferred to – and maintained on – computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. If you are located outside United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to United States and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. Dewdrop Script will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.
Disclosure of Data
We may disclose your Personal Data in the good faith belief that such action is necessary to:
- Comply with a legal obligation.
- Protect and defend the rights or property of Dewdrop Script.
- Prevent or investigate possible wrongdoing in connection with our services.
- Protect the personal safety of users of our services or the public.
- Protect against legal liability.
Security of Data
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security. We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk.
"Do Not Track" Signals
We do not support Do Not Track ("DNT"). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked. You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.
Your Data Protection Rights Under GDPR
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Dewdrop Script aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.
If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us. In certain circumstances, you have the following data protection rights:
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- The right to withdraw consent: You also have the right to withdraw your consent at any time where Dewdrop Script relied on your consent to process your personal information.
Please note that we may ask you to verify your identity before responding to such requests. You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).
Service Providers
We may employ third-party companies and individuals to facilitate our services, provide the service on our behalf, perform service-related services or assist us in analyzing how our services are used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Links to Other Sites
Our online platform may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.
Children's Privacy
Our services are not intended for anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children have provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our online platform, prior to the change becoming effective and update the "last modified" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
- By mail: 1729 Willow Creek Drive, Suite 210, Austin, Texas, 78704, United States